Refund Policy

Returns and Exchanges

Due to the nature of our products, all sales are final. We are unable to accept returns or exchanges for unwanted, used, or altered items once an order has been placed. This allows us to protect the safety and quality of every order we send.

We know this is a considered purchase, so if you are unsure about the right length, texture, or number of bundles for you, please reach out before ordering. Our team is always happy to help you choose with confidence.

If Something Is Wrong With Your Order

We stand behind the quality of everything we send, and if something is not right, we will always make it right. We are able to accept a return or arrange a resolution in the following cases:

• The wrong item was received
• The item arrived damaged
• A verified manufacturing defect is present

To qualify, the item must be unused and in its original packaging, and your claim must be submitted within 3 days of delivery. Please contact us within this window with your order number and clear photos of the item and its packaging. Once we have reviewed it, we will arrange a replacement or another suitable resolution as quickly as possible.

To report an issue, email us at contact@syrelhair.com or reach out through our Contact page. Please hold on to the item and its original packaging until your issue has been resolved.

A Note on Care

Our hair is designed to last for years, but its lifespan depends on how it is cared for. Damage caused by improper installation, excessive heat, harsh coloring, or general wear and tear falls outside of our quality promise. For tips on keeping your bundles full and healthy for as long as possible, our team is always happy to help.

Need Help?

If you have any questions about your order, shipping, or a return, we are here for you. Reach out any time through our Contact page and a member of our team will get back to you.

With love, The Syrel Hair Team