Shipping Policy

At Syrel Hair, we want every part of your experience to feel as considered as the hair itself. Below you will find everything you need to know about how your order is processed, how it reaches you, and our returns policy.

Shipping

Order Processing

Every order is carefully inspected and prepared before it leaves us. Orders are typically processed within 1 to 3 business days, not including weekends or public holidays. During new launches, restocks, or promotional periods, processing may take slightly longer, and we will always keep you informed if that is the case.

Delivery

We ship worldwide using express delivery, so your hair reaches you quickly and safely. Once your order has been dispatched, you can expect it to arrive within 3 to 5 business days for most destinations. A small number of regions may take up to 7 to 10 business days depending on location and local handling.

Please note that these timeframes begin once your order has been dispatched, not from the moment your order is placed.

Tracking

As soon as your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery every step of the way. If you have not received your tracking details within 2 business days of ordering, please reach out and we will be happy to help.

Free Shipping

We offer free express shipping on all orders of three or more bundles. For orders under three bundles, shipping is calculated at checkout based on your location.

International Orders, Duties, and Taxes

For international deliveries, any customs fees, import duties, or taxes are set by your local customs office and are the responsibility of the customer. These charges are not included in your order total or shipping cost. If you would like to understand potential fees before ordering, we recommend checking with your local customs authority.

Delivery Address

Please make sure your shipping address is complete and accurate at checkout. We are unable to redirect a package once it has shipped, and we cannot be held responsible for orders sent to an incorrectly entered address. If you notice a mistake, contact us as soon as possible and we will do our best to assist before dispatch.

Lost or Delayed Packages

While delays are rare, they can occasionally happen once a package is in transit and outside of our hands. If your tracking has not updated, or your order has not arrived within the expected window, please contact us so we can look into it on your behalf.